Refund & Returns Policy
we can refund you if you are not satisfied with our service, let us know now by email and contact our support via whatsapp. our team will be happy to discuss with you any problem encountered while using our service and refund you as soon as possible if you are not satisfied with our solutions. please before you do anything contact us and we will fix your problem or refund you ASAP.
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at : [email protected]
Only regular priced items may be refunded. Sale items cannot be refunded.
If you need to exchange it for the same item, send us by whatsapp or by email at [email protected] and send your description’s problem
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Returns & refund
To return your product, you should contact us by whatsapp or mail your product to:
If you receive a refund, the cost of return will be deducted from your refund.
Depending on some conditions, the time to reach you may vary.
Contact us at « [email protected] » for questions related to refunds and returns.
For any claim please contact our team at : [email protected]